General enquiries: firstname.lastname@example.org
For media, PR or collaborations: email@example.com
For product returns: firstname.lastname@example.org
+61 422 484 559 (this is an Australian line)
Message us on Facebook:
DM us on Instagram:
Otherwise you can pick up from our office at 8 Grosvenor Street - choose 'pick up' at checkout and email us to organise a time to pick up.
Australia: 5 - 7 business days
New Zealand: 5 - 7 business days
USA & Canada: 5 - 10 business days
United Kingdom: 5 - 10 business days
Rest of the world: 7 - 14 business days
**Please note due to COVID-19 there will be delays with Aus Post delivering your order
If you have JUST made an order and have put in the wrong size, email us at email@example.com and we might be able to amend it if fulfillment has not occurred. No guarantees but we can try (:
We don't want to add to fast fashion and try to supply only when there's a demand. All pre-order styles are noted in the heading and description of the product.
We offer a 30 day return policy with a full refund guarantee for all customers, provided they meet the returns policy.
Our full Returns Policy can be found here
We offer refunds on full priced items providing you meed the returns policy here
Please note items on sale can only be exchanged or receive a credit note. Personalised items cannot be refunded or exchanged.
HOW IT WORKS...
• Allows you to shop now & pay later!
• Break your payments down into 4 easy payments
• Your order will be shipped right away
• You can spend up to $500
• No interest or hidden fees
YOU CAN USE AFTER PAY IF...
• You are an Australian resident
• You are 18+ years old
• You have a debit/credit card
• For first time Afterpay customers the first payment amount will be charged right away.
• If you have used Afterpay before, you do not have to pay ANYTHING for 2 whole weeks!
• A full payment plan will be provided to you at the time of purchase.
• Take note, if you fail to make a payment you may be charged a late-payment fee!
However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Most of our jewellery & crystals will have variations in colour, size and patterns.
If you're not totally happy with it you can send it back for a full refund.