Frequently Asked Questions
Emailing us is probably the best way, but you can try get in contact with us through social media or text us!
Email us:
General enquiries: hello@houseofalchemy.co
For media, PR or collaborations: collab@houseofalchemy.co
For product returns: returns@houseofalchemy.co
Text us:
+61 422 484 559 (this is an Australian line)
Message us on Facebook:
@houseofalchemy.co
DM us on Instagram:
@houseofalchemy.co
In Melbourne, Australia!
Right now we don't, but hopefully in the future!
We certainly do!
This depends on your location!
Australia: 5 - 7 business days
New Zealand: 5 - 7 business days
USA & Canada: 5 - 10 business days
United Kingdom: 5 - 10 business days
Rest of the world: 7 - 14 business days
No, unfortunately. Once your order is made we can't cancel the order or make adjustments.
If you have JUST made an order and have put in the wrong size, email us at hello@houseofalchemy.co and we might be able to amend it if fulfillment has not occurred. No guarantees but we can try (:
If you have JUST made an order and have put in the wrong size, email us at hello@houseofalchemy.co and we might be able to amend it if fulfillment has not occurred. No guarantees but we can try (:
At the cart checkout page, you'll see a section that says 'Have a discount code?' click on this section, enter your code and hit enter!
A 'Pre-order' item means that the item is currently being made! They will be delivered in a specified time range or after a fulfilment requirement has been met.
We don't want to add to fast fashion and try to supply only when there's a demand.
All pre-order styles are noted in the heading and description of the product.
We want you to LOVE your designer piece and if not, we'll take it back.
We offer a 30 day return policy with a full refund guarantee for all customers, provided they meet the returns policy.
Our full Returns Policy can be found here
We offer a 30 day return policy with a full refund guarantee for all customers, provided they meet the returns policy.
Our full Returns Policy can be found here
We want you to LOVE your House Of Alchemy product and if not, we'll take it back.
We offer refunds on full priced items providing you meed the returns policy here
Please note items on sale can only be exchanged or receive a credit note. Personalised items cannot be refunded or exchanged.
We offer refunds on full priced items providing you meed the returns policy here
Please note items on sale can only be exchanged or receive a credit note. Personalised items cannot be refunded or exchanged.
Yes! Shop now and pay later with Afterpay!
HOW IT WORKS...
• Allows you to shop now & pay later!
• Break your payments down into 4 easy payments
• Your order will be shipped right away
• You can spend up to $500
• No interest or hidden fees
YOU CAN USE AFTER PAY IF...
• You are an Australian resident
• You are 18+ years old
• You have a debit/credit card
• For first time Afterpay customers the first payment amount will be charged right away.
• If you have used Afterpay before, you do not have to pay ANYTHING for 2 whole weeks!
• A full payment plan will be provided to you at the time of purchase.
• Take note, if you fail to make a payment you may be charged a late-payment fee!
HOW IT WORKS...
• Allows you to shop now & pay later!
• Break your payments down into 4 easy payments
• Your order will be shipped right away
• You can spend up to $500
• No interest or hidden fees
YOU CAN USE AFTER PAY IF...
• You are an Australian resident
• You are 18+ years old
• You have a debit/credit card
• For first time Afterpay customers the first payment amount will be charged right away.
• If you have used Afterpay before, you do not have to pay ANYTHING for 2 whole weeks!
• A full payment plan will be provided to you at the time of purchase.
• Take note, if you fail to make a payment you may be charged a late-payment fee!
We have made every effort to display as accurately as possible the colours of our products that appear on the House Of Alchemy website.
However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Most of our jewellery & crystals will have variations in colour, size and patterns.
If you're not totally happy with it you can send it back for a full refund.
However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Most of our jewellery & crystals will have variations in colour, size and patterns.
If you're not totally happy with it you can send it back for a full refund.